| Table of Contents | |
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Introduction Executive Summary Basic Design Tips Content Page Layouts Speed of Delivery Navigation and Usability Colors, Fonts and Graphics Audio —Tool or Trouble The Use of Surveys Keyboards Pointing Devices Printers Other Peripherals Enclosures Location Conclusion | |
| Table of Figures | |
| 1. | Worldwide Internet Usage Statistics |
| 2. | Top 10 Languages Used on the Internet |
| 3. | Interactive Kiosks: US and International Projections |
| 4. | Summit’s Design Acronym |
| 5. | Fairmont Hotel Vancouver Kiosk Main Menu |
| 6. | Costco Select Features |
| 7. | Effective Screen Layout |
| 8. | Healthnotes Recipes Main Menu |
| 9. | Healthnotes Food Prep Screenshot |
| 10. | Large and Visually-Appealing Buttons |
| 11. | Improper and Proper Text Spacing |
| 12. | Consistent Branding |
| 13. | Radiant Systems Thumbnail Picture Choices |
| 14. | Consistent Placement and Use of Company Name |
| 15. | Superfluous Use of Navigation Buttons |
| 16. | Showing Customers How to touch the Screen |
| 17. | Common MTV-Look Color Schemes |
| 18. | The Effects of Font Shadows and Outlines |
| 19. | Background and Text Color Combinations |
| 20. | The Effects of Normal and Bold Typeface |
| 21. | The Effect of Background Patterns |
| 22. | Effective Kiosk Interface |
| 23. | Bank of RedDotNet Listening Stations |
| 24. | EAO Keyboards |
| 25. | Touchscreen Keyboard |
| 26. | Arrow Key Layouts |
| 27. | Storm Interface Keyboards and Trackball |
| 28. | Swecoin Ticketing/Label Printer |
| 29. | Digital Photo Kiosk Media Choices |
| 30. | Shopping Solutions Standalone Enclosure |
| 31. | Wall-Mounted Zoox Station |
| 32. | Digital Photography Kiosks |
| 33. | Food Ordering Unit at Wawa C-Store |
| 34. | Outdoor Food Ordering Unit at Subway |
| 35. | NeoProducts JobCentre Kiosk |
| 36. | Multi-Player Zoox Station |
| 37. | Redbox Exterior Signage |
| 38. | Redbox Interior Signage |
New edition published in 2008. This 95-page report on interactive kiosk best practices can be summed up very simply: If you think all you have to do to create a kiosk application is to take an existing Website and put it on a kiosk think again!
This report examines the many factors that can either result in a successful and popular kiosk or one that does not attract anyone and will join the ranks of yet another failed project. It consists of 38 full color screen shots and charts illustrating what usability techniques have been used in successful kiosk deployments.
This report, based on extensive testing and research, discusses the many vital issues that will determine a kiosk's success or failure, including the dos and don'ts of color, fonts, navigation, scrolling, content, speed, pointing devices and printing. Interactive kiosk design must follow the FIRE principle. It must be:
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 FastInterestingRelevantEasy
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Interactive Kiosks: Best Practices is available either as a PDF or CD-ROM. To order the report or for individual or site licensing pricing, please contact francie@summit-res.com or call us at (301) 670-0980. Major credit cards (Visa, MasterCard and American Express), company checks and wire transfers are accepted. Ordering is easy; simply email, fax or phone us with the bank information or credit card number and expiration date. You will receive the report promptly.
