We test kiosks throughout the world, and with our customer service background, we can put ourselves into the user's shoes. We provide an honest and INDEPENDENT appraisal of your project. Sometimes the truth is painful, but it is better to hear it early — when there are still opportunities to make changes. Far too many self-service initiatives fail. That's why our Number One Goal is to work with you and help insure that your project will be a success from the start.
Our Consulting Services
Kiosk State-of-the-Industry Briefings: These are customized presentations on the current and future state of the kiosk industry, tailored to your particular business and interests. The briefings are conducted in person or remotely via teleconference. All briefings can be purchased individually or included with our reports.
Kiosks 101:
An all-day or half-day highly interactive course including Kiosk History, Lessons Learned, Usability Design, Testing and Evaluation. Available in-person or via teleconference.
Kiosk Best Practices Workshops: An intensive and in-depth workshop on all steps of designing and deploying effective kiosks: what makes kiosks succeed, what makes them fail. A must for companies planning to enter the kiosk industry. This popular and highly interactive session is available in-person or via teleconference.
Usability Testing: We personally test kiosks- in the field and before or after deployment. We also observe and interview customers and make recommendations in person, in written reports or in presentations - delivered via teleconference or at the client site. The testing is extensive and includes:
- Ease of use — Can ordinary people use it or is it too complicated?
- Timing — How long does it take to get from screen to screen?
- Operability — How well does the kiosk function?
- Attractiveness — Is your customer drawn to the kiosk?
- Value — Do customers know what this self-service device is for?
We also serve as an Expert Witness in lawsuits and have testified before grand juries and in trials.
We also observe and interview customers and make recommendations in person, in written reports or in presentations — delivered via teleconference or at the client site.
You make it so much harder for us to make terrible mistakes.